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Payment and Refund


Payment Accpepted
For security need, Welcomevietnamtours.com prefers your payment by the following methods:

1. Credit card payment

We accept VISA, MARTERCARD, JCB, AMERICAN EXPRESS. Please note that there is a surcharge 4% of the bank fee. Kindly follow the following instructions to complete the payment process by the link we will send you, and you can pay online for your security

2. Bank transfer and Cash

Except for cash payment, bank fee charge may apply (any bank charge must be borne by customers). Our bank account details are as follows:

Beneficiary Account number: 91393559 for USD Account
91393389 for VND Account
Bank address: No. 10 Trang Thi, Hanoi city, Vietnam
Bank swift code or Bank code for transfer: ASCBVNVX
Cancellation/ Refund
If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows:

30 Days before trip commencement: 80% will be refunded
14 Days before trip commencement: 70% will be refunded
7 Days before trip commencement: 60% will be refunded
No refund for cancellations within 2 days before departure.

For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted.
The refund will be made through bank transfer or credit card, depending on the original method of purchase. Bank fees, if applicable, will be for your account.

Why choose us 1

Tours Vietnam, just exactly our name is not only introduce you about Vietnam a potential country of tourism but warmest greetings all of you.
With professional manner of working and perfect services, we have been managing our own brand name in tourism industry with your satisfaction and support.
As our slogan: “ Give you more than your Expectation”, you will get the best services while traveling with Tours Vietnam.

Why Choose Us

  • 01. Free itinerary design;
  • 02. Quick reply in 0.5-23.5 hours;
  • 03. Private travel consultant, 1-on-1 service;
  • 04. Worry-free, one-stop and best value service;
  • 05. Tailor made private tour, more privacy and flexibility;
  • 06. Trustworthy tour company in Indochina

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